Culture is central to fabulously successful online retailer Zappos. And that culture has grown from the company’s foundational core values: 1. Deliver WOW Through Service 2. Embrace and Drive Change 3. Create Fun and A Little Weirdness 4. Be Adventurous, Creative, and Open-Minded 5. Pursue Growth and Learning 6. Build Open and Honest Relationships With Communication 7. Build a Positive Team and Family Spirit 8. Do More With Less 9. Be Passionate and Determined 10. Be Humble
Tony Hsieh is the CEO of the terrifically successful online shoe and clothing store Zappos. He’s also the author of a brand new book called Delivering Happiness: A Path to Profits, Passion, and Purpose. I talked with Tony about his new book, how to “deliver happiness,” and what it all means for folks who work in radio. Listen to this podcast for our full conversation. What follows is only an excerpted transcript.
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