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The Limits of Personalization

Okay, so I have weird tastes.  I’m the guy whose favorite dishes in restaurants are discontinued for lack of interest.  And my music tastes are just as irregular.

But thanks to the Internet you can find anything nowadays, and thanks to personalized radio services you can create what you want out of nothing if you so desire.

It so happens that there’s a channel on SiriusXM that gets close enough to one thread of my weird tastes.  Also,  I created my own version on one of the personalized radio services.  And here’s what I discovered:

The SiriusXM version is better.  The one that is programmed, “curated,” if you will.  The one that offers you no choices and no skips.

On my personalized service I’m plugging away, adding all the artists which form the core of the SiriusXM channel into my own custom-created channel, and the mix doesn’t even come close. And it’s a lot of work, tweaking your own channel.  I like this, I don’t like that.  What makes you think I’d like that just because I like this?  On and on the tweaking goes, and what I’m left with is still a psychotic version of my SiriusXM channel that seems to be continuously off its meds.

Granted, at least I can skip songs I don’t want on the personalized radio services.  How I wish I could do that on SiriusXM (especially the streaming version, for which such magic is only a license fee and a user surcharge away; C’mon, SiriusXM).

But here’s the thing:  Personalization is very valuable but it comes at a cost.  Because personalization is fundamentally an exercise in hacking.

Hacking is familiar to anyone who grew up with video games or anyone who writes code (or works with a code-writer).  The widget is released into the wild “vaguely right” with tons of “bugs” that need to be swatted away.  In personalized radio those “bugs” are every song that’s off-center or otherwise not to your liking. And a “skip” or a “thumb down” is our way of swatting away the bugs.  This takes time and effort, something you may not be looking for when, say, you just want to hear some good music.

So it seems impossible for me to create a better version of the SiriusXM channel I like unless I embrace the challenge with all the fervor of a second job.

Of course, as I have said before, personalization on these services is an option, not a requirement.  You can do as much or as little as you want.

And the less you do, the more the channel resembles the thing that booms out from every home, work, and car…

…the radio.

10 Comments;
  • Ohno

    You’re joking, right?

  • Anonymous

    Excellent post Mark. This points towards the theory that curated music radio will never go away. It has value to the listener. Personalized music radio will exist as well, but the 2 are very very different. One is passive media and one is interactive media. And quite honestly the interactive media in this case  has never proven it can money where the passive media has done just that.

    Also curated radio is much more social.

    What? Old style radio is social? Yep.

    Have you ever heard somebody say at the water cooler did you hear that great set last night that Jim Ladd played on……Pandora??? Of course not. Curated content has the power of 1 to millions. Not 1 to 1. There are advantages of 1 to millions that 1 to 1 does not have.

  • http://www.markramseymedia.com Mark Ramsey

    Not sure what you’re referring to. Want to clarify?

  • http://www.markramseymedia.com Mark Ramsey

    The issue, however, is that “curation” need not come from radio. There is no secret in that secret sauce. Once you have enough scale you can emulate radio with a handful of knowledgeable programmers – IF by “radio” I just mean the music mix.

    Thus I am not arguing that radio has some long-term advantage over personalized media as a result of “curation.”

    I am only arguing that “curation” has an advantage over personalization that is real – just as personalization has advantages over curation that are just as real.

    In the long run, there are either attractions between or instead of the songs – or there is NO radio.

  • Greg Smith

    Mark,

    You’ve always been a huge fan of personalized radio (Pandora), so I am a bit surprised at this post. We had free Sirius in our cars, but after listening to it, we decided not to subscribe. The music channels sounded like they came off terrestrial radio, and I had to keep changing channels. When I listened to Slacker for the first time, I almost fell off my chair. I just punched in some classic rock groups, and was amazed at the old rock groups that I was able to rediscover. It was fun voting for my favorites. Slacker changed things completely for me.

  • Greg Smith

    Mark,

    Forgot to add that the only way terrestrial radio beats Pandora is the MusicRadio Saturday Night Oldies 77 WABC with Mark Simone:

    http://www.musicradio77.com/

    Doesn’t get better than that! Take me back 40 years, instead of Pandora, any day.

  • http://www.markramseymedia.com Mark Ramsey

    I AM a huge fan of personalized radio. But even Pandora will tell you that they may be a substitute for radio but are not a replacement (although they could well be one day).

  • http://www.markramseymedia.com Mark Ramsey

    If you read my replies to other comments I think what you’ll see is that I’m talking about what’s between the records as radio’s key to the future, assuming it decides to have one.

  • Greg

    Why I mentioned Mark Simone is that he reminds of of the old DJs from the 60s and 70s. Mark makes listening fun, just like the old days. Something that Pandora could never deliver.

  • http://www.markramseymedia.com Mark Ramsey

    Never say never :-)

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MRM President Mark Ramsey has worked with innumerable television and radio broadcasters over his career, including all the biggest names, from Clear Channel, CBS, Bonneville, Sirius XM...

Mark Ramsey